Player support

Open the game's Settings and tap Restore purchases, signed in with the same Apple ID or Google account you used to buy. This restores permanent purchases such as Remove Ads. Consumable items, such as coin packs, are used up when you spend them, so the stores can't restore them.

Purchases are processed by Apple or Google, so refunds are handled by them under their own policies. For the App Store, go to reportaproblem.apple.com. For Google Play, follow Google's refund guide. We can't issue refunds ourselves, but we're happy to help if something went wrong.

Where a game shows ads, you can review your choices in the game under Settings → Privacy choices. You can also control tracking in your device settings: on iPhone, Settings → Privacy & Security → Tracking; on Android, Settings → Google → All services → Ads (the exact path depends on your phone).

Unless a game's privacy policy says otherwise, our games keep your progress only on your device, so deleting the game deletes that data. For any other privacy request, such as data held by an advertising partner, email us with the game's name and your platform and we'll take it from there.

If a game saves progress only on your device, we never receive a copy, so we can't recover it after the game is deleted or the phone is reset. Permanent purchases can still be restored through the store (see above).

The game's name and version, your phone model and operating system version, and what you were doing when it happened. A screenshot or screen recording helps a lot: the form on this page can't take attachments, so email those to us directly.